Returning from a trip overseas, I sensed that something was wrong between Keith, one of my two sons, and me. So I asked him, “Keith, have I done anything that really    1    your feeling? ”Immediately, he said, “Yes. Last Christmas you promised us a special    2    that I really wanted but you never gave it to me. ”

The    3    was that I’d completely forgotten about it. I    4    , “Is there anything else I’ve done wrong, but didn’t apologize for? ”