A
Customer Service Diploma
Subject: Business, Marketing&. Sales
Location: United Kingdom
Delivery method: Online
Course type: Part-time, Short(less than 3 months), Full-time
Price: Now £45, was £299-85% discount
About the course
Our Customer Service Diploma is the perfect course for anyone looking to working in the Customer Service sector. It’s packed with information of 11 modules, teaching you everything you need to succeed in this profession. Your qualification will be recognized and can be checked for validity(有效)on our dedicated website.
Description
This course consists of eleven information of packed modules, including:
● Make a great first impression, learn how positive attitude, dress and body language affect your perception(感知).
● Learn how to care for your customer’s needs, from seeing customer service from their perspective to the importance of communication.
● The course will teach you how to deal with difficult customers, how to hold back anger, how to control your own emotions and how keeping calm can solve the problem that bit faster.
Benefits of the Customer Services Diploma
The benefits of a customer services diploma are endless, but here are some you can take notes of right way:
● Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide.
● Learn essential problem-solving skills you can use daily.
● See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online.
1. Who may be most interested in the course?
A. People with a diploma of teaching.
B. People interested in part-time work.
C. People interested in customer service.
D. People interested in training life skills.
2. What does the course offer?
A. Flexible course types. B. A lower price of £299.
C. Packed information of customers. D. Accommodation during the course.
3. Which of the following is included in the modules?
A. Learning how to manage your marketing team.
B. Learning how to better communicate with customers.
C. Learning how to express your emotions freely and strongly.
D. Learning how to check your qualification on the dedicated website.
【答案】1. C 2. A 3. B
【解析】
【分析】这是一篇应用文。文章主要介绍了一门与顾客服务相关的课程。
【1题详解】
细节理解题。根据About the course中的第一句话“Our Customer Service Diploma is the perfect course for anyone looking to working in the Customer Service sector. (我们的客户服务文凭是任何想在客户服务部门工作的人的完美课程。)”可知, 这门课程可以给对顾客服务工作感兴趣的人提供文凭。故选C。
【2题详解】
细节理解题。根据文章第四行 “Course type: Part-time, Short(less than 3 months), Full-time”可知, 学习这一课程有全职学习、短期学习和兼职学习三种灵活的方式。故选A。
【3题详解】
细节理解题。根据Description部分中的“Learn how to care for your customer’s needs(学习如何关心客户的需求)”以及 “the importance of communication“沟通的重要性”可知, 学员可以学到如何关注顾客需求并更有效地与顾客交流。故选B。
