A
Returns & Refund Guarantee
The “Returns & Refund Guarantee” is a promise provided by sellers for every item they sell on DHgate.com. When you receive an item that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact the seller to resolve these problems. DHgate will offer additional assistance if the seller is not cooperative.
Scope
The following points should not be included in the “Returns & Refund Guarantee”：
▲The seller didn't make any promise.
▲The seller can provide evidence to prove the items are as described.
▲You didn't contact the seller within the promised time.
▲You have released the payment to the seller before asking DHgate for help.
Sellers are able to set up the following promises：
Returning items for any reason
Buyers can return items for a refund within a specific date which has been set up by sellers, such as 3 days, and 7 days from the day when the items are received. The items' receiving date is the date that is indicated on the shipping carrier's official website. Buyers should prepay any return shipping cost, which will be given back to the buyers after the seller receives the items as long as the items are returned in the same exact condition as when they were delivered.
Returns or Refunds accepted if the product has quality issues
Buyers can return the items for a refund when they are not as described or possess quality issues by communicating directly with the seller. The seller is responsible for the return shipping cost.
Buyers can get a refund and keep the items when the items are not as described or possess quality issues by negotiating directly with sellers.
本文是应用文。文章介绍了国内DHgate网上交易平台的退货退款保证制度。
1．Who can get additional assistance from DHgate in the guarantee?
A．The buyers in physical stores.
B．The buyers on DHgate.com.
C．The sellers on DHgate.com.
D．Both the buyers and the sellers.
答案：B
解析：细节理解题。根据题干中的关键词“additional assistance”定位到第一段尾句。依据此句可知，如果卖方不合作，DHgate将提供额外的协助。故选B。
2．Which situation is within the scope of the guarantee?
A．The seller didn't make any promise.
B．The buyer has paid the seller in advance.
C．The buyer asked for help within the promised time.
D．The seller proves that there is nothing wrong with the item.
答案：C
解析：细节理解题。依据Scope部分中的“You didn't contact the seller within the promised time”可知，与此情况相反时是在保证范围内的，即买家在承诺期限内求助是可以享受保证服务的，故选C。
3．Which of the following is true according to the passage?
A．Not all the sellers make promises.
B．DHgate sometimes will pay the buyers.
C．Sellers should prepay return shipping cost.
D．The buyer can't keep the items after getting a refund.
答案：A
解析：推理判断题。根据Scope部分中的第一条“The seller didn't make any promise”可知，卖方没有做出承诺时不包括在退货退款保证范围内，据此可推知，不是所有卖方都做出承诺，故选A。
